Amendments

We are happy to change or amend your booking date/time at no additional cost if this is more than 24 hours prior to booking and your first-time amending with Terms and Conditions of Bristol Taxi.

Should you need to change or amend your booking within 24hrs of your booking time we will charge an amendment fee of £20.

Amendments to date/time thereafter the first time will be charged at £20 each time.

Payments and Deposits

We accept cash, debit/credit cards. We also accept by prior agreement BACS payments. Please note your booking may be subject to additional waiting time and or car parking charges. Please ask for details.

Refund Policy

Seaports and Airport Bookings

If you are not at the prearranged meeting point we will do our best to contact you. If we cannot contact you and you fail to contact us after a period of 45min we will void the booking but you will be liable for the full fare.

All other Pickups (Non-Airports)

Failure to be ready to leave the designated pick up point within 5 minutes of your booking time will void the contract and any monies paid to Bristol Taxi will be non-refundable.

Missed flight/connection

Please note if you have missed your flight/connection and have not given us more than 12 hours’ notice your booking will be canceled and there is no refund.

If you have given us more than 12 hours notice we will amend your booking and collect you at your new booking time.

Cancellation Policy

If you cancel less than 24hrs (but more than 6 hrs) prior to a booking you will be liable for a £50 cancellation fee or the full cost of the booking whichever is the lesser amount.

If you cancel less than 6 hours prior to a booking you will be liable for the full cost of the fare.

If you cancel MORE than 24 hours prior to a booking any deposit will be returned to you subject to a £20 administration fee.

Diverted Flight

Please note if your flight is diverted and lands at another airport your taxi will be automatically canceled and there will be no refund. Should you return to the Airport and need our services you will need to make a new booking and re-pay for your booking.

Waiting Charges Policy

Airport/Seaports

 

If contact is made within 45min of your flight landing/docking time but you exceed your 45min allowance, waiting charges will be applicable as follows. £15 up to 30mins.

If no contact is made within 45 minutes the booking will be cancelled with no refund.

Non-Airport Journeys

 

If contact is made within 5 minutes Waiting charges are charged at £15 up to 30 minutes after your initial 5 minutes. This must be agreed with the driver and he/she has the right to not wait.